Returns & Exchanges
At Bigboi, we want you to feel confident in every fit, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Our streamlined process ensures that if the style or size isn't exactly what you expected, we'll make it right quickly.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, ensuring all Bigboi garment tags remain attached and the clothing is in its original condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing